Refund policy

Last updated: 29 October 2026

Our 30-day guarantee

We want you to love your invitation. If you're not happy with it, for any reason, you have 30 days from the day we deliver your invitation to ask for a full refund. No awkward questions.

Your invitation counts as delivered on the day we email you your link and it appears in your portal.

Before we've delivered

Changed your mind before your invitation is delivered? Email us and we'll cancel your order and refund you in full.

How to ask for a refund

Email support@kindlyreply.com.au with your order number and the email address you ordered with. We'll reply to confirm within 2 business days.

What happens to your invitation

A refund ends your invitation. Once we refund your order:

Your hosted invitation at invite.kindlyreply.com.au is taken offline, so your link stops working for you and your guests.
Your RSVP portal is closed, and your RSVP replies are no longer accessible.
We can't restore the invitation later. If you'd like it back, you're welcome to place a new order.

Please save anything you need from your portal, such as your guest list, before you ask for a refund.

How you're refunded

We refund the full amount to your original payment method, in the currency you paid. We'll process it within 5 business days of confirming. Depending on your bank or payment provider, it can then take 5 to 10 business days to appear.

VIP Custom E-vite

Our VIP Custom E-vite is covered by the same 30-day guarantee, counted from the day we deliver your finished design.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our services come with guarantees that can't be excluded under that law, and our 30-day guarantee is in addition to them.