Refund Policy

Last updated: 13 October 2026

Our guarantee

We want you to love your invitation. If you're not happy with it, tell us before you share your invitation link with any guests and we'll refund you in full. No awkward questions.

To use the guarantee, email support@kindlyreply.com.au with your order number before you send your link to guests. We'll confirm by email and refund you to your original payment method. Depending on your bank, the refund can take 5 to 10 business days to appear.

Once your invitation has been shared

After your invitation link has been sent to guests, we don't offer refunds for change of mind.

If something isn't right because of a problem on our end, such as an error we made with your details, a link that doesn't work or an invitation that wasn't delivered, contact us and we'll fix it. If we can't fix it within a reasonable time, or the problem is serious, we'll refund you.

Changes to your invitation

Every order includes one free change to your invitation details, such as the time, venue or event information. Design changes and any further edits are charged at the price of a new invitation. See our Terms of Service for details.

Your rights under Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Nothing in this policy limits those rights. Our guarantee above is in addition to them.